How we work
We work for you, and only for you.
Aliwood Jets is an independent advisor. We do not own or operate aircraft. We find the right licensed operator for you, and you contract with them directly.
The process
From your first message to your safe return.
Your request
Reach us through this site or by email. We reply personally within one business day and ask only what we need to understand you.
Our mandate
Before any work begins, we confirm the scope of our work, the flat fee, and that you pay any provider directly. Nothing proceeds until you agree.
The search
We look across the world for the best options for you, check them against the Aliwood standard, and negotiate on your behalf wherever appropriate.
Recommendation and introduction
You receive a short selection with our honest recommendation. Once you choose, we introduce you to the provider, who contracts with you directly.
Care, before and after
We stay in touch before and after, resolve anything that arises, and keep your preferences on record so you never have to repeat yourself.
Fees
One flat fee, agreed before we begin.
We never take a percentage of anything, and we never accept payment from the providers we recommend. You pay providers directly; our fee covers our advice, our search and our care.
Essential
One clear need
A single, well-defined request, handled from first message to final introduction.
Signature
Several elements
Requests with more than one destination, date or provider, brought together into one plan.
Bespoke
Complex or rare
High-value or unusual requests that need extended research, discretion and coordination.
Retainer
For frequent clients
An annual flat fee for priority attention and all standard requests throughout the year.
Your fee is confirmed in writing before any work begins. For larger requests, part of the fee is paid in advance.
Our pledges
What you can rely on.
Independence
We are paid only by our clients. No provider can pay to be recommended, and we recommend only what we would choose ourselves.
Confidentiality
We never name our clients and never share your details beyond what a provider needs to serve you.
Payment safety
Aliwood will never ask you to send money to a new or changed account by email alone. If anything seems unusual, contact us through a channel you already know before you pay.
Clear roles
Who does what, clearly.
- Aliwood Jets does not own or operate aircraft. Licensed air carriers operate every flight.
- We name the operating carrier, the aircraft type and our role to you in writing before you commit.
- You contract with and pay the operator directly. Our flat fee is separate and agreed in advance.
- Aircraft purchases and sales are handled by the specialist aircraft brokers we introduce.
- We do not arrange medical or air ambulance flights.